I didn't expect to come home from my trip to stay in another hotel... even the dog and the hamster too. We had some water damage at home due to a plumbing issue. Thanks to First Serve Cleaning and Restoration for coming over in the middle of the night to extract the water, staying late last night to start drying out our house and helping me understand my homeowners insurance. I have been using their company for years for carpet cleaning and they have treated us like family.
I was very pleased with the service I received! I was pre-called and they arrived during the window I was given. The two techs where very professional and friendly. They should be commended for their attitude and work ethic!
This was my first time using First Serve and I am very impressed. The technicians, were polite, on time and efficient. The carpets look great and they were able to remove some paint that another contractor had spilled on my carpet and "cleaned up". I will be using them in the future and will absolutely refer them to anyone who is in search of a true professional in carpet cleaning!
I’ve used First Serve twice now and have been extremely happy both times! From kids to dogs my carpets needed help, and now they look and smell great! Loved the new booking feature on their website, quick and easy to navigate! Completely recommend using them for any service.
Seriously the best experience I’ve ever had. I called 3 companies for quotes Todd was the only one who came out to actually see my home and talk through the cleaning with me and was the cheapest of them l as well. Then when Glen arrived he was respectful, friendly, professional, and efficient. He protected things and did an amazing job, and was so friendly and kind in a genuine, you’re the only important person right now despite being the fourth house of the day with more to go!
These guys are the BEST!!!! We had our ceramic tile done after many years of being in our house-I had no idea how dirty it was until after it was thoroughly cleaned by First Serve. It looks so shiny! As usual, our carpets look brand new…which is awesome since they are 13 years old! Thanks again for the A+++++ job!!
I cannot say thank you enough to First Serve for bailing us out this week. Todd Francis and his team have been more than we could have hoped for when we first noticed the shock of our flooded basement. We called Todd very early in the morning and received EVERYTHING we needed to remedy. Todd organized his team, called a plumber and were on site to work within 45 minutes! (Todd himself actually beat the plumber.) Each day the communication (text and emails) we receive is impeccable. Todd, Glenn and staff are very calming and quickly turned an unfortunate situation into a working solution with the highest of thoroughness and expert restoration science. First Serve has received the highest of praise from our insurance agent as they and have worked expeditiously to arrange work, documentation and payment- what a relief!! I highly endorse First Serve and its hard working team of professionals.
Awesome people, awesome service. The crew at First Serve are professional and courteous.
First Serve is fast & courteous. They listen to your needs and have very competitive rates. You’ll be very happy with their work!
Big shout out and thank you to Todd Francis and First Serve Carpet Care for the job they did regarding the water leak we had when we returned from vacation. We came home after a week in FL to find out we had a big water leak under our sink in the kitchen that had been running for DAYS!! I called Todd and within an hour he left a birthday party was there w/ equipment in hand to dry out my floors ON A SATURDAY!! Todd and his company were professional and got the job done right. My family thanks and appreciates you! You guys are highly recommended by us!
The young man did a great job. His price was very reasonable. He brought a portable unit to the third floor. The other two companies I called wanted to run a hose up 3 flights of stairs. He was very pleasant and accommodating. I asked him to go over one of the areas on the chair for me again and he did with no problem. He was so nice. He also cleans the carpets in the apartment building. I would certainly use him again in the future.
I came across this business when I called the company we purchased our new carpet from to ask for recommendations. They suggested First Serve Carpet Care. When I called, I spoke directly to Todd, the owner of the company. He explained to me that they have a flat rate that is quite reasonable, for cleaning carpets per room and per hallway. I liked that as opposed to trying to figure out how much square footage there was in my house they’d be cleaning.
They had immediate time slots and got my house on their schedule for the next week. Todd and Glenn arrived about 15 minutes later than the scheduled time, but they did call when they were on their way to let me know they were running behind. (It was, after all, a Monday morning!)
They looked around at all of the rooms asking if there were any areas needing extra treatment. Then they showed us their equipment they use to clean the carpets and explained the process to us. In total, I think it took them about 2 1/2 hours to do six rooms and a hallway. They moved some of the furniture to get the carpet clean underneath.
When they were finished, they had put all of the couches on styrofoam blocks so the carpet underneath could dry quicker. By about 5 p.m. the carpets were dry enough for us to put our things back down on them.
These guys were very pleasant to have in our home and they worked very efficiently. They did a great job and we are so happy to have such nice, clean carpets.
First Serve Carpet Care cleaned the carpets in our Sanctuary, Foyer and Hallways.
We are extremely pleased with the quality of service First Serve Carpet Care provided. They were professional over the phone, in person and quick to provide us with excellent care before, during and after the service was rendered. Their team was prompt and took care of our property as if it was their own, moving items back and forth and ensuring that we were completely satisfied. In addition, they were able to recommend tips for future spot removal and information about various cleaning options. We recommend First Serve Carpet Care, residential or commercial, to anyone looking for a company that operates in integrity, first class customer service and quality!
We had a very positive experience with FirstServe cleaning our carpets that had never been professionally cleaned. There was bad weather the day of service (1/15/18) that caused them to arrive at the end of the scheduling window we had originally set up but they called early to let us know of a possible delay and then notified when they were en route. Glen and Mark arrived and got right to work. The carpet was cleaned very well and Glen gave us some tips on how to keep it clean. There was no attempt to up-sell. We were very pleased with the results and the price and would go with them again with no reservations…er, I mean we’d have to make a reservation but we have no reservations! 😊
I am so glad that I chose First Serve to clean my carpets. They were on time, answered all questions, polite & did an excellent job. I would highly recommend this company.
Fantastic job. Especially on some stubborn little spots we had. Best carpet cleaning we’ve ever had. We’ll definitely use them again.
We had not had the carpet cleaned in our home for 7 years and thought it would be hopeless. It was a great experience. They were thorough, going around with us from your to room to access any spots to be removed. Worked for approx 2 1/2 hours to clean our 6 rooms and did two rooms twice. We couldn’t be happier with the end result!
Techs called before they arrived, showed up on time. We did a walk through to identify areas of concern (traffic patterns, pet stain areas, special attention areas. They cleaned all of the above and spent extra time on the area that required it. They also helped clear some items that need to be moved out of the way prior to cleaning. Foam blocks were placed under furniture that had to remain in place. The carpet has not looked this good since it was installed several years ago.
They showed up on-time. Were very polite and respectful of our home.The carpets look great. Pet stains are gone. The quality and price were great and we would recommend First Serve Carpet Care to all of our friends and family.