What Our Customers Say
We are extremely pleased with the quality of service First Serve Carpet Care provided. They were professional over the phone, in person and quick to provide us with excellent care before, during and after the service was rendered. Their team was prompt and took care of our property as if it was their own, moving items back and forth and ensuring that we were completely satisfied. In addition, they were able to recommend tips for future spot removal and information about various cleaning options. We recommend First Serve Carpet Care, residential or commercial, to anyone looking for a company that operates in integrity, first class customer service and quality! Russell H.
They had immediate time slots and got my house on their schedule for the next week. Todd and Glenn arrived about 15 minutes later than the scheduled time, but they did call when they were on their way to let me know they were running behind. (It was, after all, a Monday morning!)
They looked around at all of the rooms asking if there were any areas needing extra treatment. Then they showed us their equipment they use to clean the carpets and explained the process to us. In total, I think it took them about 2 1/2 hours to do six rooms and a hallway. They moved some of the furniture to get the carpet clean underneath.
When they were finished, they had put all of the couches on styrofoam blocks so the carpet underneath could dry quicker. By about 5 p.m. the carpets were dry enough for us to put our things back down on them.
These guys were very pleasant to have in our home and they worked very efficiently. They did a great job and we are so happy to have such nice, clean carpets. JB & Melissa E.
I cannot say thank you enough to First Serve for bailing us out this week. Todd Francis and his team have been more than we could have hoped for when we first noticed the shock of our flooded basement. We called Todd very early in the morning and received EVERYTHING we needed to remedy. Todd organized his team, called a plumber and were on site to work within 45 minutes! (Todd himself actually beat the plumber.) Each day the communication (text and emails) we receive is impeccable. Todd, Glenn and staff are very calming and quickly turned an unfortunate situation into a working solution with the highest of thoroughness and expert restoration science. First Serve has received the highest of praise from our insurance agent as they and have worked expeditiously to arrange work, documentation and payment- what a relief!! I highly endorse First Serve and its hard working team of professionals.