Techs called before they arrived, showed up on time. We did a walk through to identify areas of concern (traffic patterns, pet stain areas, special attention areas. They cleaned all of the above and spent extra time on the area that required it. They also helped clear some items that need to be moved out of the way prior to cleaning. Foam blocks were placed under furniture that had to remain in place. The carpet has not looked this good since it was installed several years ago.