Welcome to First Serve Cleaning and Restoration

I came across this business when I called the company we purchased our new carpet from to ask for recommendations. They suggested First Serve Carpet Care. When I called, I spoke directly to Todd, the owner of the company. He explained to me that they have a flat rate that is quite reasonable, for cleaning carpets per room and per hallway. I liked that as opposed to trying to figure out how much square footage there was in my house they’d be cleaning.

They had immediate time slots and got my house on their schedule for the next week. Todd and Glenn arrived about 15 minutes later than the scheduled time, but they did call when they were on their way to let me know they were running behind. (It was, after all, a Monday morning!)

They looked around at all of the rooms asking if there were any areas needing extra treatment. Then they showed us their equipment they use to clean the carpets and explained the process to us. In total, I think it took them about 2 1/2 hours to do six rooms and a hallway. They moved some of the furniture to get the carpet clean underneath.

When they were finished, they had put all of the couches on styrofoam blocks so the carpet underneath could dry quicker. By about 5 p.m. the carpets were dry enough for us to put our things back down on them.

These guys were very pleasant to have in our home and they worked very efficiently. They did a great job and we are so happy to have such nice, clean carpets.

Techs called before they arrived, showed up on time. We did a walk through to identify areas of concern (traffic patterns, pet stain areas, special attention areas. They cleaned all of the above and spent extra time on the area that required it. They also helped clear some items that need to be moved out of the way prior to cleaning. Foam blocks were placed under furniture that had to remain in place. The carpet has not looked this good since it was installed several years ago.

I was very pleased with the service I received! I was pre-called and they arrived during the window I was given. The two techs where very professional and friendly. They should be commended for their attitude and work ethic!